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General terms and conditions

of Geysir Andernach gemeinnützige GmbH from 01.02.2022 - individual guests and families

§ 1 Scope of application / subject matter of the contract

These GTC apply to all facilities of Geysir Andernach gGmbH and refer to bookable offers in our online ticket store as well as the purchase at the cash desk, in whatever version, which are valid at the time of booking as well as the visit to the facilities.

§ 2 Conclusion of contract

The products displayed in our online store (print@home tickets) are merely to be understood as an invitation to order. They do not constitute a binding offer. You submit a binding offer to conclude a purchase contract for the selected ticket when you have completed the online ordering process by entering the required information and clicking on "Buy now". By clicking on the "Buy now" button, you place a binding order for the products contained in the shopping cart. You can correct any errors and mistakes by removing the item from the shopping cart and/or clicking the "Back" button on your browser. The purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order. If the ordered goods are not available, we reserve the right not to deliver. In this case, we will inform you immediately and refund any payments already received without delay.

§ 3 Price and payment

The admission price includes the statutory reduced VAT rate. As a rule, payment by credit card or Paypal is offered. The account on file will be debited when the order is accepted. The organizer reserves the right not to offer individual payment methods for certain events. Tickets are only sold to end customers. The commercial resale of tickets is prohibited. Tickets may not be exchanged.

§ 4 Entrance

The components of the Geysir Andernach facility may only be entered with a valid admission ticket. Admission tickets are valid for the selected date and time for entry to the facility. The admission ticket loses its validity upon entry or Their validation. Admission tickets that have been falsified or manipulated in any other way do not entitle the holder to entry and will be confiscated by the facility without replacement or compensation. The same applies in the event of misuse of admission tickets. Geysir Andernach is authorized to block areas of the facility in whole or in part or to restrict access to them. Such closures or access restrictions shall not give rise to any claims on the part of the visitor. In the event of the loss of an admission ticket, there is no entitlement to a replacement ticket or any other replacement. The uniqueness of the print@home ticket is ensured by a printed 1D or 2D barcode, which is checked and validated with a hand scanner upon entry to the facility. Contracts on this portal can only be concluded in German.

§ 5 Withdrawal of the Organiser

Geysir Andernach gGmbH is entitled to withdraw from the contract for good cause, in particular if a visit to the geyser is not possible for safety reasons (storm, thunderstorm, high water, low water, etc.). The safety of the visitor cannot be guaranteed.

§ 6 Exhibition operation

Individual museum areas or exhibits may be switched off for repair purposes or due to other technical problems without prior notice. In the event of failure, partial failure or individual exhibition areas or exhibits are shut down due to force majeure such as interruption of the power supply, thunderstorms and storm surges as well as due to maintenance and repair work, etc. There is no entitlement to a refund or partial refund/reduction of the admission price.

§ 7 Liability and duty of supervision

Visitors to Geysir Andernach are authorized to comply with the house rules of Geysir Andernach gGmbH. These can be viewed at or can be sent to you on request.

We expressly advise all parents, legal guardians and accompanying persons of children and other persons to be supervised to carefully fulfill their duty of supervision, as we cannot release them from this obligation. In this context, supervisors, parents and legal guardians are also responsible for any damage caused by the persons to be supervised. In the case of offers for children and schoolchildren, the accompanying persons have the duty of supervision independently of the staff of Geysir Andernach gGmbH.

Otherwise, Geysir Andernach gGmbH shall only be liable for the proper performance of the agreed service insofar as it or its legal representatives or vicarious agents can be accused of grossly negligent or intentional breach of duty. The above exclusions and limitations of liability shall not apply to damages resulting from injury to life, body or health. In this respect, Geysir Andernach gGmbH shall be liable without limitation in the event of intent or negligence on the part of its legal representatives or vicarious agents.

§ 8 Right of withdrawal

In principle, there is no entitlement to the return of admission tickets. In the case of services in the area of leisure activities with a fixed time of performance or a fixed period of performance, in particular the sale of tickets for cultural and leisure events, there is no right of withdrawal and return in distance selling transactions in accordance with § 312g II S. 1 No. 9 BGB, there is no right of withdrawal and return for distance selling transactions. Every order is binding on the condition of the contract and is subject to payment.

§ 9 Data protection

Geysir Andernach gGmbH processes personal customer data in compliance with the applicable data protection regulations. The customer allows Geysir Andernach gGmbH to transfer the personal data to third parties commissioned with the execution of the contract, insofar as this is necessary for the fulfillment of the contract. The company uses external service providers for the settlement of online store purchases.

§ 10 Notice pursuant to the Online Dispute Settlement Regulation

The European Commission provides a platform (ODR platform) for online dispute resolution. You can find this at . It is possible to use this ODR platform for the settlement of disputes. Our email address is as follows: . Furthermore, we are not obliged to participate in a dispute resolution procedure in accordance with § 36 I No. 2 or § 37 VSBG. There is no willingness to participate voluntarily. Claims must be submitted to: Universalschlichtungsstelle des Bundes, Zentrum für Schlichtung eV, Straßburger Straße 8, 77694 Kehl am Rhein, Tel.: 07851/7957940, Fax: 07851/7957941, E-Mail:

§ 11 Final clauses

These GTC come into force on 01.02.2022. The exclusive place of performance and payment is Andernach. The law of the Federal Republic of Germany shall apply. The ineffectiveness of individual sections of these General Terms and Conditions (GTC) shall not result in the ineffectiveness of the entire terms and conditions.

Otherwise the House and user regulations of Geysir Andernach gGmbH apply.




Nature Geyser Background

Customer testimonials

Your opinions & experiences

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Nice excursion with a nice explanation. We had a very nice trip to the geyser. The geyser was very impressive to see. Special thanks to the staff, who were very friendly and helpful, and thus made the excursion possible for us (help due to walking disability).  

Customer testimonial from

Absolutely recommendable! In an interactive tour, you can learn about the formation of a geyser in a playful way. The absolute highlight is the boat trip to the geyser, where you can see the natural spectacle live.

Facebook Customer testimonial from

We were there with the whole family, grandparents, parents and children! There was something for everyone and it was very interesting! Just a super great day spent with the whole family!

Facebook Customer testimonial from

It is a wonderful hands-on museum. Even small children can try things out and explore here. Older children and adults learn a lot of new things. The accompanying boat trip is a highlight. The geyser experience at the end is just great. The staff are polite and nice. Very helpful. The museum is also suitable for prams. Parking is scarce, but with a bit of luck you can get to the...

Customer testimonial from

The boat trip to the geyser was informative and you were told how the geyser was formed. There was a lot of staff on site who were happy to share their knowledge. Talking to the staff was very helpful and informative.

Customer testimonial from